| Activity | Date | Service Events |
| Obtained Documentation | 12/20/2007 | 12/20/2007- Authorization faxed to lender. |
| | 12/29/2007 - Arton faxed Purchase contract to Gary, Attorney. |
| | 12/31/2007 - Authorization re-faxed to bankruptcy technician. |
| | 12/31/2007 - Authorization received. |
| | 01/03/2008 - Called Gary for status. |
| | 01/10/2008 - Called Gary for status, Carolyn will leave message for Gary to call us. |
| | 01/17/2008 - Talked to Carolyn...Said they sent papers to Trustee for signature. No idea when trustee will sign. |
| | 01/22/2008 - File empty, except for authorization and bankruptcy docs. Need all other docs. |
| Received Release from Trustee | 1/25/2008 | 01/25/2008 - Couldn't reach Carolyn to confirm she rec'd auth. Will try again. |
| | 01/25/2008 - Passed on a message to Carolyn through the secretary. Awaiting her call. |
| | 01/25/2008 - Spoke with Marilyn, waiting for her to email us the offer. |
| | 01/28/2008 - Left Marilyn a message re: escrow contact info. |
| | 01/28/2008 - Got offer, need escrow info for HUD. |
| | 01/29/2008 - Need escrow info, so we can generate HUD & submit. Will request Nancy as negt'r. |
| | 01/30/2008 - Got HUD, Offer, BK paperwork. Missing income documentation, financial statement, hardship letter. Should we submit it as is? |
| | 01/30/2008 - Put together Hardship letter, emailed to Arton for review. |
| | 01/31/2008 - Received Hardship letter. |
| Submitted package to lender | 2/1/2008 | 02/01/2008 - Submitted package. |
| | 02/05/2008 - Nancy confirmed she is the negotiator... will order 2 BPOs. |
| | 02/08/2008 - Called to find out status of BPO, have not heard from anyone yet. Rep will send email to Nancy. |
| | 02/11/2008 - Countrywide is now saying that BPO has not been ordered but is in line to be ordered. Wait 2 weeks. |
| | 02/19/2008 - BPO not ordered yet |
| | 02/20/2008 - Nancy will email landsafe again on status |
| | 02/26/2008 - No BPO ordered yet. Rep couldn't reach Nancy, but sent her an email asking that she update us on the BPO status. Allow 24-48 hours for response. |
| BPO Ordered | 2/26/2008 | 02/28/2008 - BPO ordered on the 26th, Arton should be getting a call from the appraiser. |
| | 03/01/2008 - BPO went out Sat 3/1 at noon |
| | 03/10/2008 - BPO report not received. Rep emailed Nancy's dep't to call Arton with update on BPO results. |
| | 03/12/2008 - Rep spoke to Nancy, she said she will call us within 48hrs with BPO status. |
| | 03/12/2008 - BPO came in at around offer price. Nancy will submit to investor today or tomorrow. |
| | 03/17/2008 - Submitted to investor on the 12th. Allow 5-7 business days. |
| New Negotiator Assigned | 3/24/2008 | 03/24/2008 - Reassigned to Jacqueline on 20th. On the 22nd: received BPO, running analysis, noted that they will follow up with us on April 1st. No sale date, no foreclosure in progress, but they are 6 months behind in payments. Default letter expired March 1st. |
| | 04/07/2008 - Countrywide rep emailed negt'r to call me |
| | 04/09/2008 - Reassigned to Caesar /ext. NNNN |
| | 04/14/2008 - Countrywide rep to email Caesar to call us back |
| | 04/17/2008 - File no longer with Caesar. It is open pending reassignment. Call back on 4/21. |
| | 04/21/2008 - New Negotiator for Countrywide: Marjorie. Rep emailed her to call us back with status |
| | 04/21/2008 - Rep emailed negotiator letting her know that all documentation, including BPO report, is in. Ready for her review and submission to management. |
| | 04/24/2008 - Rep emailed negotiator to call us with status. |
| | 04/28/2008 - Rep is sending email to negt'r for update |
| | 05/02/2008 - Rep sent email to manager for status. |
| activity | 5/6/2008 | 05/06/2008 - Lender is requesting updated financials. |
| | 05/06/2008 - Need updated financials |
| | 05/16/2008 - Since the file is with the current negt'r for less than 30 days, we still need to wait. Also left message for her mgr/Francisco. |
| | 05/23/2008 - Assigned to Mary on the 19th. BPO results are in at $1,350,000. Rep emailed negotiator letting her know that all the information is in, and file is ready to be reviewed and submitted to management. |
| | 05/30/2008 - Mary/Countrywide will be working on file today. Will be submitting for approval to investor next week. After 1-2 weeks, if investor approves, then will go to QC for approval. About 4 weeks from now for final approval. |
| | 06/06/2008 - Per rep, no updates since the 30th. She said to allow 4-6 weeks for a final answer. |
| | 06/10/2008 - Submitted to investor for approval. File in review. |
| | 06/16/2008 - File still in review for approval. Rep advised to follow up again at the end of the week. |
| activity | 6/23/2008 | 06/23/2008 - no updates yet. Still waiting for investor. |
| | 06/30/2008 - Re-assigned on the 26th to Alejandra. No answer on approval. |
| | 07/01/2008 - Negotiator will call me back in 1-2 hours. |
| | 07/03/2008 - No new status. Per rep, follow up after the 8th. |
| | 07/08/2008 - No new status. Rep suggested we allow one more week. |
| Listing agreement | 7/13/2008 | Called Marilyn for updated listing agreement |
| Listing agreement | 7/16/2008 | Emailed Marilyn for listing agreement. |
| | Received listing agreement from Marilyn, faxed it to Countrywide. |
| Listing Agreement Received | 7/18/2008 | Per rep, listing agreement has been received. Were asked to allow more time for review. |
| | Short sale approval still in negotiation. No foreclosure sale date scheduled. |
| Requested Revised HUD | 7/28/2008 | Received new offer, requested HUD from escrow. |
| Faxed Docs to Lender | 8/1/2008 | Received HUD from escrow. Faxed offer & HUD to lender. |
| Update | 8/11/2008 | Got a call from a Countrywide rep, he said the file was declined due to insufficient offer. He was unable to see in their notes what offer amount they are looking for. He will have his supervisor look into it and call us back with more info. Currently no trustee sale is scheduled. |
| | CLARIFICATON: Rep called back, the Decline is for the old offer (submitted February). Current offer is under review. We will be getting a new negotiator assigned to the file. |
| Negotiator assigned, file in review | 8/15/2008 | Per rep, Kim is assigned negotiator. BPO ordered 7/31 & received on 8/5 - allow up to 30 days for review. FU Friday for status. |
| File still in review with negotiator | 8/22/2008 | Per rep, file is still in review - no new updated information. Check back in a couple weeks |
| Re-faxed Authorization | 8/26/2008 | Per rep, the previous one expired. |
| Re-faxed authorization | 8/27/2008 | Per rep, authorization not noted in the file. Refaxed it! |
| Left VM for Negotiator | 8/29/2008 | Left a message for Lisa re: status. |
| No new update | 9/3/2008 | Left several messages with lender to confirm status. Will continue to contact until we get an answer! |
| Re-faxed auth form to lender & waiting for confirmation | 9/4/2008 | Re-faxed authorization to lender and trying to confirm its receipt. |
| Update | 9/5/2008 | Spoke to Erica in the Office of the President (file was escalated because no new status from Lisa/negotiator). Erica did not have an update yet and transferred me to Lisa's VM and I left yet ANOTHER message. Will follow up again on Monday. |
| Update | 9/8/2008 | Spoke to Lisa, she needs (1) last 2 months pay stubs, and (2) financial statement faxed to her. It takes 24 hrs for fax to be received. Once Lisa receives the fax, will transfer file to senior negotiator that same day. Allow 72 hrs for new negotiator to contact us. She would not provide a certain timeframe. |
| | Emailed Marilyn for the updated financials. |
| Lender Countered at $1.4M | 9/9/2008 | Shelley countering at the BPO value of $1.4M, and any buyers closing costs have to be over and above that amount. Countrywide won't make any payoffs to the Trust, nor will they cover Home Warranty. |
| | Shelley will order a second value today, and will hold off on closing out the file until she receives the 2nd value. |
| | Trustee sale will be sometime in October. |
| Update | 9/24/2008 | Called the lender, spoke to the negotiator's assistant. She did not yet have the chance to see if she got the HUD & offer we faxed, but she will check today and call us call us to confirm. |
| Update | 9/25/2008 | Spoke to a rep. She said the account shows that Shelly/negotiator received the offer for $1.2 (with no credit to buyers) along with the HUD. She ordered payoff yesterday. Rep emailed her to call us to briefly explain what the next steps will be. |
| | Shelley called back. She expects to get the payoff tomorrow, and will submit file to the investor by Mon or Tues. She expects to have an answer by the end of next week. |
| Approved | 9/30/2008 | Shelley called, short sale has been approved, we should be receiving the approval letter today. It is good for 30 days. |
| | Received approval letter, requested revised HUD from escrow. Forwarded the letter to Marilyn. |
| Buyers Contacted Lender | 10/15/2008 | Shelly/negotiator called, buyer sent her email saying they want to lower offer to $1.1M. The appraisal came in at $1.2, so Shelly will not be accepting anything less than the currently-approved offer. |
| | Also, Shelly stated that buyers have NO authorization to correspond with her. They may not send her further emails. If they attempt this again, and if Shelly receives a $1.1 counter, she WILL close out the file completely. |
| Left Shelley a VM | 10/16/2008 | Left Shelley a VM asking that she allow until tomorrow for us to finalize the offer amount. |
| Update | 10/20/2008 | Spoke to Shelley, told her that the realtors are figuring out some structuring issues, but we are going ahead with the $1.2M. She said it's fine as long as we close by the 30th. |
| 3rd, 4th, 5th Liens | 10/27/2008 | Shelley said that she cannot send out anything in writing permitting the buyer to pay off the 3rd, 4th, and 5th liens. However, she said that if Karen/escrow calls, she will be happy to give her verbal approval over the phone. |
| 10-day Extension | 10/30/2008 | Received confirmation from Marilyn to request a 10-day extension from Countrywide. Passed this on to the negotiator. |
| Extension? | 10/31/2008 | Emailed Karen to see if Shelley sent over an extension letter. |
