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short sale case study: service events

Service Events For Short Sale Property: @Clearview Drive, Daly City, CA


ActivityDateService Events
Received Docs1/9/2009Received short sale documentation. Emailed Marilyn for escrow info.
Received Escrow Info1/12/2009Per Marilyn's email, escrow is with Amy. Requested HUD from Amy.
New Escrow Info1/15/2009Per Marilyn's email, escrow is with Maria. Requested HUD from Maria.
Submitted1/16/2009Received HUD from Maria, submitted package to lenders. Missing the HBA Demand Statement.
No Update1/22/2009Called lenders, the reps said to call back next week to see if the short sale package has been uploaded.
Countrywide Status1/28/2009Spoke with Countrywide rep, short sale package received and BPO ordered on Jan. 27. Property is not in Foreclosure
Wells Fargo Negotiator Called1/29/2009Received call from Mike, negotiator for 2nd & 3rd mortgages. He is requesting (1) List of current assets and values on the financial statement (including vehicle) (2) Is the property a rental? Is the seller receiving any rental income? (3) 2007 tax returns. Emailed Marilyn for these items.
Countrywide System Is Down1/29/2009Reps are unable to provide updates today.
Emailed Marilyn2/2/2009Sent Marilyn reminder for missing docs.
Countrywide Update2/2/2009Spoke with Countrywide rep, BPO hasn't been completed yet. A Negotiator will be assigned after the BPO is completed.
Countrywide BPO/Negotiator Status2/5/2009Spoke with Countrywide rep, she has requested a rush BPO. The BPO agent should contact us in 3 business days. A negotiator should be assigned no later then Feb. 10
Countrywide BPO Completed2/10/2009Spoke with Countrywide rep, BPO was completed on Feb. 6. A Negotiator should be assigned before this Friday.
Countrywide Update2/13/2009Spoke with Countrywide rep, a Negotiator should be assigned on Feb. 19.
Countrywide Negotiator Assigned2/18/2009Spoke with Countrywide rep, the Negotiator, Curt, was assigned today.
Countrywide Phase II Negotiator Assigned2/25/2009Spoke to Countrywide rep, Phase II Negotiator Rania has been assigned since Feb. 24
Countrywide Update3/2/2009Spoke with Countrywide rep, Negotiator Rania is still reviewing the file. She has up to 15 days to review it. The rep notated the account to remind her.
Countrywide in Phase II3/4/2009Received a message from the Negotiator Rania saying that she has completed reviewing and submitted the file to Phase II. We will know who's the Phase II Negotiator by this Friday.
Countrywide Update3/6/2009Spoke with Countrywide rep, the file was submitted on March 4 and still pending to be assigned to a Phase II Negotiator. The usual turn-around time is 5 business days.
Received new offer $515k, requested HUD3/10/2009Received new offer $515k from Marilyn, submitted HUD request to Maria
Countrywide Phase II Negotiator Emailed3/10/2009Received an email from Countrywide Phase II Negotiator Anissa, she asked for 7-10 business days to review the file and confirmed if the $490 Offer is still secured? Emailed Marilyn asking buyers status
Emailed Marilyn for 2nd Mortgage required doc's3/10/2009Emailed Marilyn asking for doc's 2nd Mortgage Wells Fargo required
Submitted New Offer $515k3/10/2009Submitted New Offer $515k via fax to both lenders. Sent both Negotiators emails with New Offer File
Replied Countrywide Negotiator's email3/10/2009Emailed Countrywide Negotiator telling there's a new higher offer coming in
Left VM for Wells Fargo Negotiator3/11/2009Re-Submitted Auth Letter to Wells Fargo. Left VM for Negotiator Mike
Countrywide Update3/11/2009Spoke to Countrywide rep, she can't see new offer in the system yet. It takes up to 72 hours for it to be uploaded into the system. She notated the account telling the Negotiator there's a new offer coming.
Sent Negotiator of Wells Fargo the new offer $515k3/11/2009Sent an email to the Negotiator of Wells Fargo with new offer $515k doc's
Submitted additional doc's to Wells Fargo3/11/2009Sent Wells Fargo Negotiator Mike an email providing required doc's
Countrywide Update3/12/2009Spoke with Countrywide rep, they still can't see the new offer docs in their system. It's maybe because their overload of the scanning process. The rep notated the account telling the Negotiator there's a new offer, old offer no longer good. Faxed in the new offer one more time. Sent the Negotiator one more email with the new offer file.
Wells Fargo Negotiator Received New Offer & Additional Doc's3/12/2009Spoke with Wells Fargo Negotiator Mike, he has received both the new offer $515k and additional doc's he required. He said it looks like a complete package and he will review it and get back to us by the end of this week.
Countrywide received new offer $515k3/13/2009Countrywide can see the new offer docs in the system. The Rep notated the account to ask the Negotiator look at the new offer
Countrywide Update3/16/2009Spoke with Countrywide rep, the Negotiator is still reviewing the account. If we don't get an answer from her by the end of this week, they will call her directly. This file is fully designated to Countrywide, it means they don't need to submit to any investors. The upper management group of Countrywide can decide on the file.
Wells Fargo Negotiator Called3/17/2009Received phone call from Wells Fargo Negotiator Mike, he needs payoff statement from 1st Mortgage to see how much they will actually receive. He needs most updated paystubs of the husband. It will take about a week after he submit to upper management short sale approval team to get a result
Received email from Countrywide3/17/2009Received an email from Countrywide Negotiator saying BPO value is at $520k; commission 5%; no credits to buyers; no HBA fee; $3,000 to 2nd Mortgage; No payoff to 3rd Mortgage. Need response from us by March 20
Submitted Revised HUD to both Lenders3/19/2009Submitted Revised HUD to both Lenders
Countrywide Submitted to Investors3/20/2009Received an email from Countrywide Phase II Negotiator saying that she I has submitted the file to Senior Management for final review and expect a response within 5-7 business days.
Left VM for Wells Fargo Mike3/20/2009Left VM for Wells Fargo Negotiator Mike asked him to review the most updated HUD showing $3,000 payoff to Wells Fargo
Called Marilyn3/23/2009Called Marilyn asked her to negotiate with both buyer and seller in regards to lenders' request. Asked for most updated paystubs of homeowners
Countrywide Needs $6,000 more3/23/2009Received email from Countrywide Negotiator Anissa saying the investors are insisting on a $6000 additional monies. Any combination of cash contribution, promissory note or reduced commission could do. They can provide a 0.00% interest rate. Needs an answer before Tuesday.
Wells Fargo Needs $6,000 from Sellers3/23/2009Spoke with Wells Fargo Negotiator Mike, he said $3,000 from Countrywide wouldn't be enough. He needs most updated paystubs to figure out seller's financial situation. So far from the financials he can't see the sellers have any real financial difficulty. Wells Fargo will need the seller to come up with extra $6,000 contribution
Sent an email to Countrywide Negotiator3/24/2009Sent an email to Countrywide Negotiator Anissa, asking for a few more days to work out a solution for $6,000 more they need
Countrywide Negotiator Updated3/25/2009Received Countrywide Negotiator's email saying she would give us till this Friday to response on the extra $6,000 issue
Countrywide Update3/25/2009Spoke with Countrywide rep, she confirmed that upper management team Gary asked for $6,000 more on Mar. 23 and the deadline for our response is Mar. 24. The rep notated the account telling the Negotiator we have sent her an email asked for a few days to resolve the problem. The Negotiator should let upper management team know we are working on it
Countrywide Re-submitted for Approval3/27/2009Received an email from Negotiator saying she has re-submitted the file to upper management team indicating we will come up with extra $6,000. She will keep us updated!
Submitted Revised HUD to Wells Fargo3/27/2009Submitted revised HUD showing $9,000 payoff to 2nd Lien to the Wells Fargo Negotiator Mike via email. Left VM for him on this as well
Sale Price Increases to $520k3/27/2009Received Final HUD showing Sale price $520k, 2nd Lien Payoff $9,000. Seller comes with extra $7305.
Countrywide Approved!3/31/2009Received email from Countrywide Closing Negotiator, Jolene, Countrywide has approved the file. We are waiting for Approval Letter to come in.
Countrywide will send Approval Letter on April 23/31/2009Spoke with Countrywide rep, the Closing Negotiator notated the account today saying she will send approval letter on April 2. We need to submit Final HUD within 3 days upon receiving of the approval letter
Wells Fargo Submitted to Investors3/31/2009Spoke with Wells Fargo Negotiator Mike, he has submitted the file for approval. It will take about a week
Received Countrywide Approval Letter4/1/2009Received Countrywide Approval Letter
APPROVED!!!4/3/2009Approved by both Liens. Closing no later than 5/1/09
Countrywide Closing Negotiator Called4/21/2009Countrywide Negotiator Jolene called asked about closing process. Emailed Maria and Marilyn
Requested Countrywide extension4/27/2009Emailed and left VM for Countrywide Negotiator Jolene asking for extension of the Approval Letter. Marilyn confirmed that the Seller agreed to pay $6,000 for the shortage
Countrywide Update4/28/2009Spoke with Countrywide Cynthia, she works with Jolene. Per diem is $73.70 per day for extension. Only one extension is allowed. Passed on the info to Marilyn and Maria already
Requested 30 days Extension4/29/2009Sent an Email and Left VM for Countrywide Negotiator Jolene asking for 30 days extension
Countrywide 30 days extended4/30/2009Spoke with Countrywide negotiator Jolene, she agreed to extend the Approval Letter for 30 days. We need to inform her to change the per-diems if we close earlier. She will send over the extended Approval letter no later than this Friday
Received Countrywide Extended Approval5/1/2009Received Countrywide Extended Approval Letter good until 06/01/09
Buyers re-ordered $520k Loan Docs5/7/2009Received email from Buyer's agent Steve, they are re-order new Loan Docs for $520k. It will take another 1-2 weeks the earliest for it to come through. It still needs to be confirmed who will cover the Per-diems
Wells Fargo re-assigned Negotiator5/15/2009Spoke with Wells Fargo rep, the file has been re-assigned to Michelle.
Wells Fargo Approved Final HUD5/18/2009Spoke with Maria, Wells Fargo approved the Final HUD. Buyers' loan agent is ready to funding today
Countrywide Update5/18/2009Sent Email and left VM for Countrywide Negotiator Jolene to see when the final HUD will be approved
Left Wells Fargo Negotiator VM5/18/2009Left VM for Wells Fargo Closing Negotiator Michelle to see if she has received and approved the final HUD
Countrywide Approved Final HUD5/20/2009 0:00Countrywide Approved Final HUD